Terms of Service

1. Acceptance of Terms

By accessing or using Automatically ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Automatically provides AI-powered customer support tools for e-commerce businesses. Our service automates responses to customer inquiries, handles order cancellations, and manages returns based on the merchant's policies and data.

3. Use of AI Responses

Our service uses advanced artificial intelligence to generate responses. While we implement strict guardrails and ground our AI in your specific business documentation, AI-generated content may occasionally be inaccurate. Merchants are responsible for reviewing the quality of automated interactions and configuring appropriate fallback measures (escalation to humans).

4. Acceptable Use

You agree not to use the Service for any unlawful purpose or in any way that interrupts, damages, or impairs the Service. Prohibited activities include attempting to bypass AI safety filters, reverse engineering the service, or using the service to disseminate harmful content.

5. Intellectual Property

All content and technology related to Automatically, including the software, AI models, and branding, are the property of Automatically Inc. or its licensors. You are granted a limited, non-exclusive license to use the service for its intended purpose.

6. Limitation of Liability

To the maximum extent permitted by law, Automatically Inc. shall not be liable for any indirect, incidental, or consequential damages resulting from the use of or inability to use the Service, including any damages arising from inaccurate AI responses or automated actions taken based on merchant policies.

7. Termination

We reserve the right to suspend or terminate your access to the Service at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.

8. Changes to Terms

We may update these terms from time to time. Your continued use of the Service after such changes constitutes acceptance of the new terms.

9. Contact Us

If you have questions about these Terms, please contact us at support@getautomatically.com.